Careers
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IVIZE Services, Inc. is one of the nation’s leading litigation support services and discovery management companies. We assist nearly 3,000 law firms, corporations and government entities prepare for and respond to their most critical discovery and litigation needs, while remaining committed to the highest defensibility, quality and cost-efficiency standards. We are always seeking enthusiastic, self-motivated, talented team members with an exceptional track record servicing customers to join our organization. We are looking for extraordinary individuals who are dedicated, hard-working, passionate and team-oriented. Previous experience in the litigation services industry is strongly preferred but not required. IVIZE is a high-growth company, and we are always looking for talented account sales executives and production operations specialists to join our market teams in a variety of geographic locations. IVIZE offers great career potential in sales, operations and management for driven, high-performing individuals. We provide an optimal learning environment in a team setting, while fostering a positive work setting in which people can achieve results, are accountable, and can develop their careers. We strive to inspire our people with a bold vision and help foster great attitudes and motivation. Please submit your resume with a cover letter expressing your interest, skills and income history to careers@ivize.net. Current IVIZE Opportunities EDD Business Development/Account Executive We are actively recruiting enthusiastic, self-motivated Account Executives with an exceptional track record of sales success to join our organization. Under the direct supervision of the Managing Partner, our Account Executives must be able to achieve and exceed personal and company sales goals with a high commission structure that rewards growth. The ideal candidate should also be persuasive, passionate and customer service oriented, capable of acquiring new business while managing existing accounts. We are currently looking for Account Executives with connections to the legal community to join our teams in Little Rock, AR; Chicago, IL; Atlanta, GA; St. Louis, MO; Birmingham, AL and Milwaukee, WI. Qualifications: Bachelor's degree or equivalent work experience; Juris Doctorate preferred; minimum of 5 years outside legal sales/servicing experience Managing Partner/General Manager Reports to: President and CEO Location: Chicago, IL Comp: Base plus variables, i.e. direct sales commission, overrides and bonus potential Position Summary: Responsible for directing the activities of Field Operations for the Chicago marketplace. Provide leadership over Operations and Administration. Reports performance and market status to Corporate Headquarters in Atlanta, GA. Participates in formulating and administering company policies and developing long-range goals and objectives. Drives change transformation and strategy execution to achieve specific business results. Creates business strategy to focus on strengths, competitive advantage and differentiation. Incorporates broad knowledge to address complex, unusual and critical issues. Develops long-term plans that impact the achievement of business results. Recognizes profitability and revenue potential in business opportunities. Demonstrates leadership versatility. We are looking for leaders to drive their markets consistently, deliver budget goals, create confidence with organic success and the ability to grow business 2 to 3 times the current size. Customer Service Representative Location: Little Rock, AR Employment Classification: Full-time Regular Employee Non-Exempt The Customer Service Representative will be responsible for answering customer inquiries, researching and resolving customer work orders requests to improve sales and maintain customer satisfaction. The candidate will maintain an ongoing relationship with customers, pick-up and delivery of work orders from customers and support outside sales team as they establish, maintain, and grow specified territory by making contact with prospective & current customers. Key Areas of Responsibility: • Educate customers on capabilities and company services using professional written and verbal communications to provide pricing, availability, and schedule of delivery within established guidelines. • Ensure customer work orders are completed accurately and within the order specifications obtained from customer. • Researches and obtains resolution of a variety of customer inquiries. Serves as a communication link between customers and sales staff to assure responsiveness. Processes orders received by e-mail, telephone, Fax, EDI, and/or through personal customer contact. • Tracks order activity and alerts appropriate sales staff of any potential delivery problems. Expedites the delivery of selected orders as needed. • Fosters open communication internally and externally and champions creative change to improve processing and service levels. • Pick-up and delivery of customer orders within specified time allowance. • Performs other similar and related duties as required. • May be required to work additional hours beyond normal schedule to meet customer deadlines, which may include evenings, weekends and/or holiday. Skills/Knowledge/Abilities: Must demonstrate exceptional customer service skills and a strong customer orientation. Ability to work in a high volume, fast paced environment is a must. Requires strong organizational and time management skills and be able to effectively multitask. Must have excellent interpersonal and communication skills. Incumbents must also be proficient in negotiation and influencing skills. Must have solid business acumen and awareness of how internal practices impact customers. Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software. Ability to use internet and web based resources efficiently and effectively. Must be able to lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity up to 100lb. Qualifications: The ideal candidate will have basic Microsoft Office skills, 2-3 years of sales related work experience and a Bachelor’s degree in business, legal studies or related fields. Exceptional customer service skills are a must. |